Frequently Asked Questions About Glucose Meter
Q: What type of battery do I need and where do I get one?
A: The meter uses a 3-volt lithium battery. This battery can be found at many stores (such as Wal-Mart, Target, CVS, etc).
- Batteries on blood glucose monitors should normally be changed every 6 months. The battery is silver and round and is located on the back at the bottom of the meter under the lift tab.
- Sharp Community Medical Group does not provide batteries. Pharmacies (ie CVS, Rite Aid) carry them or you can receive a battery for free by calling the meter's customer care service center located on the back the meter (example: Accu-Check: 1-800-858-8072).
Q: What is the Control Solution?
A: Make sure that your meter is calibrated with Calibration solution every time you open a new box of test strips. The control solution ensures that you are performing test correctly and accurate results.
Q: My meter is reading E-1,2,3,4,5,6,7,8,9,10. What does this mean?
A: E code is an error code and the number followed by the E represents different types of errors (refer to the back of the users manual for more information). If you do not have your manual you can call the meter's customer care service for a new one.
Q: I think my meter is broken, I have checked the battery, checked the expiration date on the strips, and used the control solution and it's still reading "ERROR/". What do I do?
A: Call the meter's customer care service number, they should send you a replacement meter for free.
Q: What happens if I use an expired test strip?
A: Using test strips that are expired can cause your results to be inaccurate. If your test strips have expired, throw them away and begin a new box of strips that are not expired. The expiration date is printed on every vial of test strips.
Please make sure that each time you open a new bottle of test strips you change the code chip. Always use that code chip that is each bottle of strips to make sure that you get an accurate reading.
Q: Why doesn't my meter turn on?
A: Usually it's one of two things:
- Battery is dead- insert a new battery
- Display window is damaged- call the number on the back of your glucose meter for further assistance
Q: My meter keeps giving me an error code, what can I do?
A: Try one of these solutions:
- Check the expiration date on your test strips.
- Make sure that you replace the code key on the meter every time that you open a box of test strips.
- You might need to replace the battery.
- If none of the above applies, you need to call the number on the back of your meter for further assistance.